Friday, June 16, 2006
As some of u hav known, i've went back to bossini.. went back on the 12/06/06, Weiting's bday.. anyway.. today was the longest day ! my God !! Today's promotion was like a million words.. i hav to rabble on for quite some time before the customer hav an idea wat this promotion's about. It goes like this
" Hi, we're now having a promotion. Every $10 u spend, u would actually be given a sticker to accumulate in this card. when u hav collected 5 stickers, u can use the completed card to deduct $10 off the next purchase of a regular priced item. now tat u've purchased items worth $48, would u like to top up another $2 to make it to $50, so u can get 5 stickers to complete the card ? "
DEN, u wait for the response...
Response 1 : "Oh really ? ok.. i go look around for sth to top up "
Usually to this response we will leave the customer alone until we feel tat they are taking waaaayyy too long... SO.. we still need to add on " hmm.. maybe u might wanna consider the socks or undergarments(they are the cheapest in the store) ?"den if all goes well, den they hav successfully topped up to $50. yey !! But WAIT!!, the talking is not done yet.. After they topped up to complete the card, we STILL hav to ask them,"u wanna look around some more, to use the $10 off card now ? in case, u forget abt this card, cos the expiry date is 23 July 2006. " Den they look around more.. den either they buy or they wait till the next purchase. NOT yet finish.. stil muz say.. " ok total is, $??, thank u.. *take the money/credit card* den, ok thank u, see u again.. "
Response 2: " huh ? Erm.. dun wan la.. "
This is the kind tat need alot of convincing.. den the reply would be, " Huh.. But u'll be wasting 8 dollars like tat u noe.. because, the 8 dollars will not be used to accumulate anything.. at least if u add 2 more dollars, u can accumulate to 1 sticker which will complete ur card. u sure u dun wan ? " Den they will hestitate.... hestitate long long... den they will say " ok la.. i walk around.. "
den u noe u win half the battle already.. when they come back, with sock or anything, den u cash in the money.. issue the stickers, den u muz say " ok.. now tat u hav 5 stickers on this card, this card is complete. So do u wan to purchase any regular priced shirts or pants, cos it will hav $10 off.. very worth the buy.. " Den also either they take or not la.. the ending same as response 1.
Another kinda response is,
Response 3:
Even before u start talking abt the card, u juz take the card out from under the desk, DEN they start shaking their heads already.. den start sayin " I dun wan! I dun wan!" it's like.. HEY i haven talk la.. u dun wan wat ? den u hav to calm them down FIRST by saying the magic words "
IT'S FREE ".. den they will calm down.. u can see the immediate change in the expression when u say the magic words. The face will juz lit up or their eye brows will raise... it's like some switch... Anyway, after explaining, some will go, " oh really ? ok lo " den u can see they'll pull their friends in and say " eh.. u wanna share ? u buy 1 pants, i buy 1 pants la.. like tat will hav enuf already.. den will hav $10 off leh.. very hua(very worth it).." Den they babble on den decide to buy.. after they buy ah..
they STILL wanna make sure.. they will show u the receipt, den ask u to explain to them y this got deduct, y this dun hav.. den after i explain everything.. most of them will go "
OOHH !!! LIKE TAT AH... oorhhh.... ok ok... can can... k thank u, bye bye... " at least they say thank u.. argh.. this indian auntie ah( i'm not calling her indian lady or woman because tat'll be classifying her too highly ", anyway, this auntie ah.. damn irritating.. i explain already rite, she's ok with it... until the paying part.. i ask if she wanna use the card to pay for the regular priced item tat she took la.. cos she took 2 promotion priced items and 1 regular priced item tat added up to 80+ already, so she already got 1 completed card.. So, BEING helpful, i suggested her to seperate receipts, so the the 2 promotion items will add up to 50+ tat will entitle her to 1 complete card, DEN she can use the card to purchse the regular item at $10 off.. Blardy idiot.. she dun understand den still not willing to listen... den keep askin in an annoyed tone, " wat is the problem here ? wat is the problem here ? y can't i use the card next time ? i still need to buy wat? " I was like, "no.. no need to buy anything else.. i'm juz making a suggestion.. cause in this way, u can save up on ur shirt( which is the regular priced one).. " den she goes on demanding as if i've juz commanded her to use the card now, she goes " y can't i use it next time.. y muz i use it now.. ? " i almost replied " eh ! i never ask u to use now rite?? wat are u talkin about !! i say i making a SUGGESTION !! HELP U SAVE MONEY !! blardy hell.. Can u use to brain to THINK for awhile.. ? Dun wan, den juz say -->" oh.. it's ok.. i'll use it on my next purchase.. " it's SO easy and polite... wat's up with all the tension.. -_-" now, usually these kind of ppl gets mi frustrated. Ppl whu REFUSE to wait and listen and den make conclusion before anything is said.
well.. I've juz finish the last scenario which sums up of the 3 more popular and expected reactions from customers in this ENTICING, yea enticing promotion.
And yea.. in case ur wondering, YES i hav to say all tat for almost all the customers... so can u imagine all much i hav to talk ? and now, i hav a hoarse voice all because of tat.. dammit..
tiring day at work.. so i'm goin to sleep now..
yea, tat's all.. i hav nth more to say..
*back to msn*
the world will turn CRAZY like me at.
12:54 AM